Customer satisfaction survey 2016

The detailed results of the feedback published in the autumn 2016 edition of hoppa news.

 

When you travel on our buses, how would you rate the reliability of the service?

Poor 0%

Fair 1%

Good 29%

Excellent 70%

 

Would you recommend us to your family/friends?

Yes 99%

No 1%

 

When you call hoppa to make or amend a booking, how do you rate the politeness and efficiency of our office staff?

Poor 0%

Fair 1%

Good 25%

Excellent 74%

 

When you travel on our buses, how would you rate the friendliness of our drivers?

Poor 0%

Fair 1%

Good 19%

Excellent 80%

 

When you travel on our buses, how would you rate the overall condition of our buses?

Poor 0%

Fair 4%

Good 40%

Excellent 56%

 

Thinking of the overall level of service provided by hoppa, how many stars would you give it?

1 star 0%

2 stars 0%

3 stars 3%

4 stars 35%

5 stars 62%

 

When you call hoppa to make or amend a booking, how well are we able to meet your needs overall?

Poor 1%

Fair 7%

Good 39%

Excellent 53%